Shipping policy

At A Store at Your Step, we aim to process and ship all orders within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped, along with tracking information.

Shipping Rates & Times:

• Domestic (Within Canada):

Standard Shipping: 5-10 business days.

Express Shipping: 2-5 business days (extra fees apply).

• International:

Standard Shipping: 10-20 business days.

Express Shipping: 5-10 business days (extra fees apply).

Shipping costs are calculated at checkout based on your location and order size.

Please note that delays may occur during busy periods or due to customs for international orders. Customers are responsible for any customs duties or taxes for international shipments.

Tracking:

Once your order ships, you will receive a tracking number via email to monitor your package.

Incorrect Shipping Information:

If a package is returned due to an incorrect address, customers will be responsible for the reshipping fee.

For any shipping inquiries or issues, please contact us at storeatyourstep18@gmail.com.